Terms and Conditions for Sale of Vouchers and Tickets to Cirkus park - Children’s World through Online Sales by BOWNESSIE s.r.o.

1. Introductory provisions

1. BOWNESSIE s.r.o., K Horkám 2284/1, 149 00 Prague 4, business ID number: 06177433, tax ID number: CZ06177433 (hereinafter the “Company”), issues these terms and conditions. The terms and conditions govern the online sale of tickets and gift vouchers for entry to Cirkus park - Children’s World at the address: Srbická 464, 415 01 Teplice (hereinafter “Children’s World”).

2. These terms and conditions do not apply to cases where the person who intends to conclude a contract for the purchase of tickets and vouchers is a legal entity or person acting in the course of ordering goods as a part of his/her business activity or as a part of the independent performance of his/her profession.

3. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are in Czech. A purchase contract can be concluded in Czech.

2. Ticket sales

1. Via its website, the Company offers to conclude a contract for the purchase of tickets to the aforementioned Children’s World.

2. By confirming and submitting a ticket order made via the Company’s web interface, accessible from https://www.cirkuspark.cz, the interested party (hereinafter the “Customer”) accepts the above offer and, at this moment, a contract for the purchase of tickets to Children’s World is concluded (hereinafter the “Ticket Order”). The Customer is obliged to pay the purchase price at this point. In the event of non-payment of the purchase price, the Ticket Order becomes invalid.

3. Prior to sending the order to the Company, the Customer is allowed to check and change the data entered by the buyer in the order, including with regard to the Customer’s ability to detect and correct errors made when entering data into the order. The seller will confirm this to the buyer immediately after receipt of the order by e-mail to the Customer’s e-mail address specified in the order.

4. By ordering tickets, the proposer agrees to these terms and conditions and any other terms and conditions set out at the https://www.cirkuspark.cz/tickets website.

5. The order is paid for exclusively by credit card through the Stripe payment gateway.

6. Upon payment for the Ticket Order, the Company sends the Customer a confirmation e-mail to the e-mail address provided by the Customer in the Ticket Order.

7. The ticket entitles the Customer to enter the Children’s World premises in accordance with the information on the ticket.

3. Ticket price

1. Ticket prices are listed on the website https://www.cirkuspark.cz/tickets/. This is the price of one ticket including VAT, which is final. The Company is a VAT payer.

4. Ordering tickets via the website

1. In order to order tickets online, you must provide and submit all the data required to make a ticket booking and then pay the appropriate amount according to the instructions in the ordering system.

2. A ticket is not tied to the attendee (natural person) who made the Ticket Order. Admission to Children’s World using an online ticket is exclusively based on the code below.

3. Each ticket is marked with a unique code. This code will be e-mailed to the interested party along with an order summary after online payment for the ticket.

4. The ticket (unique code) is valid for 30 days after the date of purchase. Each code can only be used once.

5. Sale of gift vouchers

1. The Company also offers gift vouchers via the website. The current range is available at the website.

2. A gift voucher is valid for 2 months from the date of purchase.

3. In all other respects, the provisions of the terms and conditions apply to Tickets.

6. Personal data

1. Personal data means information about the Customer that can be used to identify him/her directly or indirectly. The Company collects and stores the personal data entered by the Customer via electronic media in secure data storage. The Company declares that it protects personal data in accordance with the applicable legal regulations on the protection of personal data, i.e. in particular Act No. 101/2000 Coll., on the protection of personal data and on the amendment of certain acts, as amended, and Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

7. Complaints

1. The Company provides the Customer with a statutory guarantee for defects within the meaning of Section 2161 et seq., Section 2165 et seq., as well as Section 1914 et seq. of Act No. 89/2012 Coll., the Civil Code.

2. The Customer is obliged to check the contents of a Ticket/voucher immediately upon receipt. Any content defects, in particular typographical errors or incomplete or incorrect data, incorrect marking of a Ticket/voucher, sending a different type of Ticket/voucher than the one purchased will be notified by the Customer to info@cirkuspark.cz The Customer is entitled to receive a defect-free Ticket/voucher after timely and proper notification of a defect as described above.

8. Withdrawal from contract

1. The Customer may withdraw from the contract without giving reasons within fourteen days of receiving the Ticket/voucher. This period starts from the moment of delivery of the Ticket/voucher to the Customer’s e-mail address.

2. Withdrawal from the purchase contract must be sent to the Company within the period specified in subsection 1 of this part. The buyer may send the withdrawal from the purchase contract to the address of the seller’s establishment or the seller’s e-mail address.

3. The Company is also liable for its default. In the event that the Customer does not receive the Ticket/voucher at the e-mail address provided when filling in the order form even within 2 days, or if he/she notifies info@cirkuspark.cz, he/she is entitled to withdraw from the Contract.

4. Upon valid withdrawal from the Contract, the Customer is entitled to a full refund of the contractual price.

5. The Customer acknowledges that situations may arise where no Contract between the parties is concluded. This applies in particular to cases where the Customer orders a Ticket/voucher at a price that was published in error due to an error in the Company’s system. The Company is entitled to withdraw from the Contract in this case, even after the Customer receives the Ticket/voucher for the incorrect price. The Customer will be notified of this by e-mail.

9. Effectiveness of the terms and conditions

1. Should any provision of these terms and conditions become invalid, this is without prejudice to the validity of the remaining provisions. 

2. By paying for a booking or purchasing the Tickets/voucher, the Customer agrees to the General Terms and Conditions and the Company’s Complaints Rules.

3. The terms and conditions take effect on 1 November 2021.

10. Final provisions

1. The Contract concluded between the parties based on these terms and conditions is governed by the applicable legal regulations of the Czech Republic, i.e. in particular Act No. 89/2012 Coll., the Civil Code, as amended.

2. The Contract will be stored with the Company in an electronic form that is not generally accessible. A confirmation of payment will be e-mailed to the Customer.  

3. In the case of an international element, the law of the Czech Republic will be the law applicable to disputes arising in connection with these terms and conditions and contractual relationships concluded based on them. Courts in the Czech Republic will have jurisdiction to adjudicate any disputes arising in connection with the conclusion of the Contract between the Parties.